Delivery & Shipping Policy

At Rootique, we are committed to providing a smooth, reliable, and convenient shopping experience. We ensure that every order is carefully packed with quality packaging standards and delivered safely to your doorstep.

Our efficient supply chain process includes order processing, quality checks, secure packaging, and reliable courier partnerships to ensure timely delivery of your Rootique products.

 

Order Processing Time

All orders placed on Rootique are processed within 24 to 48 business hours after successful order confirmation.

Once your order is processed and dispatched, you will receive shipment details and tracking information through your registered email or mobile number.

 

Delivery Time

The estimated delivery time for orders within India is generally:

3 to 7 business working days

Delivery timelines may vary depending on your location, courier service availability, weather conditions, holidays, or other unavoidable circumstances.

 

Delivery Coverage

Rootique delivers products across India through trusted logistics and courier partners.

We ensure that your natural powders, herbal products, and wellness essentials reach you safely with proper packaging.

 

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing your order.

Any applicable shipping charges may vary depending on order value, location, and delivery conditions.

 

Delivery Confirmation Issue

If your order status shows as “Delivered” but you have not received your package, please contact our customer support team within 24 hours of the delivery update.

We will coordinate with our courier partners and investigate the issue. Please allow 48–72 hours for the investigation and resolution process.

 

Damaged or Incorrect Product Delivery

We take utmost care while packaging your order. However, if you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting images.

Our team will review the request and assist you with the necessary resolution.

 

Customer Support

Our customer support team is available to assist you with order-related queries, delivery updates, replacements, and other concerns.

Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST

Email: rootique88@gmail.com
Phone: +918866866692

 

Payment Methods

Rootique accepts secure online payments, where available.

Available payment options may include:

1. UPI
2. Debit Cards
3. Credit Cards
4. Net Banking
5. Other secure payment gateways

 

Secure Payments

All online payments on Rootique are processed through secure and trusted payment gateways. Your payment information is protected using industry-standard security measures.

We do not store your complete card details on our website.

 

Order Cancellation

Orders can be cancelled only before they are dispatched. Once the order has been shipped, cancellation requests may not be accepted.

For cancellation assistance, please contact our customer support team as soon as possible.

 

International Shipping

Currently, Rootique shipping availability depends on location and courier service support. For international orders, please contact our support team before placing an order.

 

Thank you for choosing Rootique and trusting us for your natural wellness journey.